Ach ja!THE FAMILY ORGANIZERBack to home

ACH JA! – THE FAMILY ORGANIZER

Delete your account and data

You can request deletion of your account with Ach ja! – The family organizer without installing the app.

Request deletion by email

  1. If possible, write from your registered email address to [email protected].
  2. Use the subject “Ach ja! – Delete my account and data” and ask us to delete your account and associated personal data.
  3. If you no longer have access to your registered email address, mention this in your request. We’ll work with you to verify your identity. Please avoid sending a password or a copy of your ID unless specifically requested.
Request deletion

This page lets you send a request by email. Account deletion is processed separately.

What data does the request cover?

The request covers your account and associated personal data, including profile and membership data, saved personal content, audio notes and associated push notification identifiers. The exact process and treatment of shared family content still need to be confirmed against the server-side deletion procedure before the app release.

Processing and retention

Under Article 12(3) GDPR, we generally respond to data protection requests within one month of receipt. If an extension is permitted, we’ll inform you of the reasons within that period. The response deadline does not guarantee technical removal of all backups within one month.

Specific deletion periods, any necessary retention and the handling of backups are still under review. Automatic deletion has yet to be verified.

In the app

A “Delete account” option is provided in Settings. Before release, we need to verify that the underlying server function covers all required data. Signing out or uninstalling the app alone does not delete your account.

More information: Privacy notice.